Shipping policy

Thank you for providing all the necessary details. This information allows for a very clear and robust shipping policy.

Since you are operating a Hong Kong Shopify store but ship globally from multiple locations (China, US FBA, Germany FBA), your policy must clearly address the different origins and delivery times.

Based on your input, here is the draft of your Shipping Policy, written in English. You can copy and paste this directly onto your Shopify store's policy page.

 

Shipping Policy

 

 

1. Overview and Order Processing Time

 

This Shipping Policy applies to all purchases made through our Hong Kong-based Shopify store. We aim to process and ship all orders as efficiently as possible.

Order Type Standard Processing Time
Standard Items 1–3 business days
Customized Items 5–10 business days for production before shipping

Please Note: Processing time refers to the time it takes for us to prepare and package your order before handing it over to the shipping carrier. This time is separate from the shipping time (transit time).

 

2. Shipping Locations and Carriers

 

We utilize a multi-warehouse, international shipping strategy to ensure the best possible delivery for your order.

Destination Primary Shipping Carrier(s) Dispatch Origin (Based on Stock)
Local (Hong Kong) SF Express (顺丰) Mainland China
International (Global) CNE, Amazon FBA, EMS, DHL, etc. Mainland China, US FBA, or Germany FBA

We select the optimal carrier and dispatch location based on your delivery address and current inventory levels to ensure the fastest delivery.

 

3. Shipping Costs and Delivery Time

 

 

A. Domestic Shipping (Hong Kong)

 

Service Shipping Fee Estimated Transit Time (After Processing)
SF Express FREE (Complimentary Shipping on All Orders) 1–2 business days

 

B. International Shipping (Worldwide)

 

International shipping fees are calculated at checkout based on the package weight and destination.

Requirement Shipping Fee Estimated Transit Time (After Processing)
Orders under $50 USD Calculated at Checkout 7–14 business days
Orders over $50 USD FREE International Shipping 7–14 business days

Disclaimer: International transit times are estimates only. Delays may occur due to customs processing or local holidays.

 

4. International Orders, Customs, and Duties

 

Important: All international shipments may be subject to duties, taxes, and import fees levied by the destination country.

  • Customs Fees: The buyer is responsible for any and all customs duties, tariffs, and taxes (DDP - Delivered Duty Unpaid) applied by the destination country. These charges are separate from the shipping fee paid to us.

  • We cannot predict what your particular charges may be. Please contact your local customs office for more information.

  • If a customer refuses to pay the customs fees, the package will be returned to us, and the customer will be responsible for the return shipping costs.

 

5. Tracking Your Order

 

Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number and a link to track the status of your package.

 

6. Lost, Damaged, and Incorrect Address Policy

 

We take full responsibility for ensuring your products arrive safely.

Scenario Our Policy Buyer Responsibility
Lost Package We will offer a full refund or re-ship the order once the carrier confirms the package is lost. Ensure the shipping address is correct before placing the order.
Damaged Package We will review the damage and offer a re-shipment, full refund, or partial refund/compensation based on the severity of the damage. Please provide photos of the damaged item and packaging. Contact us immediately (within 48 hours of delivery) with photographic evidence.
Incorrect Address If the package is returned to us due to an incorrect address provided by the buyer, we will contact you to arrange re-shipment. The buyer will be responsible for all secondary shipping fees incurred to send the item to the correct address.

Do you need any minor adjustments to this English policy, or are you ready to proceed with another topic?

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